Lautsänger Limited Warranty
Last updated:
In short
- One year from the date of delivery, against defects in materials and workmanship.
- Lautsänger repairs or replaces the product, or refunds the purchase price.
- Not covered: wear parts, cosmetic damage, accidents, liquid, misuse, unauthorized repairs, loss or theft, and gifts included with an order.
- To claim, email [email protected] with your serial number, order number and a short description. Tonalitá pays shipping both ways within the US for covered claims.
Coverage
Lautsänger products bought new from tonalitah.com or another authorized Lautsänger dealer are warranted by Lautsänger GmbH against defects in materials and workmanship under normal use for one (1) year from the date of delivery. This covers the finished product as a whole, including its electronics and the Lautsänger Components.
“Lautsänger-modified” means modified at the Lautsänger manufactory. A modification by anyone else is not covered.
Who is covered
The original purchaser. The warranty can pass to a new owner within the warranty period if the transfer is recorded with Tonalitá by email, with the original proof of purchase.
What Lautsänger will do
At its choice, Lautsänger will repair the product or replace it with a new or refurbished unit of the same or an equivalent model, free of charge. If neither is reasonably possible, Lautsänger will refund the purchase price. A repaired or replacement unit is covered for the rest of the original warranty period or 90 days, whichever is longer.
What is not covered
- Ear pads, cushions and other parts that wear with use
- Cosmetic damage
- Damage from accidents, drops, liquid, misuse or neglect
- Damage caused by opening, modifying or repairing the product by anyone other than Lautsänger or a service provider Lautsänger authorizes
- Damage caused by third-party accessories or connected equipment
- Loss or theft
- Products bought from an unauthorized seller
- Gifts included with an order (head stand, cup, poster)
Cables and adapters supplied in the box are covered for defects for 6 months.
How to make a claim
Email [email protected] with the product’s serial number, your order number or proof of purchase, and a short description of the problem. Tonalitá will send a return authorization (RMA) number and instructions. Please return the product in its original packaging, and do not ship it before you have an RMA number. Within the United States, Tonalitá pays shipping both ways for covered claims.
Limits
Implied warranties, including merchantability and fitness for a particular purpose, are limited to the one-year length of this warranty. Neither Lautsänger nor Tonalitá is responsible for incidental or consequential damages. Some states do not allow these limits, so they may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Warrantor and claims contact
Warrantor
Lautsänger GmbH
Brentanostraße 23
69434 Hirschhorn, Germany
Manufacturer and warrantor. Decides whether a covered product is repaired, replaced or refunded.
Claims contact for the United States
Tonalitá, a program of The Center for Anthroposophical Endeavors (CFAE)
P.O. Box 251
Mountlake Terrace, WA 98043
[email protected]
North American claims contact. Receives claims, issues the return authorization (RMA) number, and pays shipping both ways within the United States for covered claims.