Effective Date: February 17, 2025
At Tonalitá, we strive to ensure customer satisfaction with our products. However, if you are not completely satisfied with your purchase, we offer the following refund policy:
Eligibility for Refunds
- Timeframe:
- Refund requests must be submitted within 30 days of the original purchase date.
- Condition of Items:
- Products must be returned in their original condition, including all packaging and accessories.
- Items showing signs of wear, damage, or use may not qualify for a full refund.
- Proof of Purchase:
- A valid receipt or proof of purchase is required to process any refund or exchange.
Refund Process
- Method of Refund:
- Refunds will be issued to the original payment method used at the time of purchase.
- For purchases made via online payment services (e.g., PayPal), refunds will be processed back to the same account.
- Shipping Costs:
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item received.
- Defective Products:
- If a product is found to be defective, please contact our customer service team immediately for assistance. Defective items are eligible for a replacement or full refund, including shipping costs.
Non-Refundable Items
- Customized or personalized products are not eligible for refunds unless they arrive damaged or defective.
How to Request a Refund
- Contact our customer service team at [insert email address or phone number] with your order details and reason for the return.
- Once approved, you will receive instructions on how to return the product to us.
Processing Time
- Refunds are typically processed within 7–10 business days after we receive and inspect the returned item(s).
Additional Notes
- Tonalitá reserves the right to refuse refunds if the conditions outlined above are not met.
- For any disputes regarding refunds, please contact our support team for resolution before pursuing other actions.